Katie's Mercantile Frequently Asked Questions
do I figure out my size?
Take a few basic measurements - bust, waist, and length
- then call or e-mail us. We'll help you choose the correct
do I know what fabrics you have?
We have so many we can't post them! Tell us what style and
size you need and we'll tell you what we have.
do I pay for my clothing?
- Request a PayPal invoice
- Call us with a credit card number (we accept the 4 major
- Mail us a check or money order
- We do not issue refunds after 60 days. If you would like
to return an item after 60 days, you can do so and get store
much will my postage be?
We pack each order and calculate the postage according to
the package weight and your zip code. You are charged that
amount - no extra handling or hidden charges.
have special medical needs ... can you help me?
Yes, we can custom make garments for central line (port
or cath) access, to accommodate feeding tubes, insulin or
chemotherapy pumps, and other specialized needs. We can
also help with unique body shapes, mobility and sensory
challenges. Cindy is a registered nurse. For these orders,
please call and ask to speak with her.
sent an e-mail and haven't gotten an answer.
If you haven't gotten an answer within 48 hours, please
send another e-mail. We probably did not receive the last